The Active Counsellor

The Active Counsellor is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality in line with the Australian Privacy Principles.

What We Collect

We may collect personal information such as your name, contact details, and information relevant to providing counselling services. Sensitive information, including health information, is only collected with your consent and when necessary.

How We Use Your Information

Your information is used to:

Provide counselling and wellbeing services

Manage appointments and communication

Maintain client records in line with professional obligations

Process payments

Your information is not used for marketing without your consent.

Confidentiality & Sharing

Your information is kept confidential and will not be shared unless:

You provide consent

Required or authorised by law (including safety or mandatory reporting obligations)

Shared with secure service providers who assist in delivering services

Storage & Security

We take reasonable steps to protect your personal information using secure systems and processes. Information is stored only for as long as required by law and professional standards.

Access & Corrections

You may request access to or correction of your personal information at any time.

Online Services

Online sessions are delivered via secure platforms. While care is taken to protect privacy, online services carry inherent risks.

Contact

If you have any questions or concerns about privacy, please contact:

Email: theactivecounsellor@mail.com